Frequently asked questions
Quick answers to some of your most common questions about our services.
Do you offer delivery/pick-up or set up?
Please reach out to us for any and all delivery questions!
Do I have to clean everything before returning them?
Nope! We want to make it as easy as we can for you. When you pick up, everything will be cleaned and ready to go for your event. For linens, we just ask you clean up any large debris and make sure they are dry before returning them back in the container they came in. All glassware/flatware/dinnerware just need to be cleaned of food debris and lightly rinsed (if possible) before returning them to the containers they are rented out in.
What is considered damage on items after drop-off inspection?
Wax, burns, permanent markers, mold/mildew, rips & tears would be subject to replacement cost on linens. Cracks, broken glass, permanent marker, large dents, will be subject to replacement costs on all other items. All candle holders and lanterns are to be used with flameless LED candles only, if there is wax residue, it will be subject to replacement cost. Missing items as well are subject to replacement cost. Replacement costs for items are available upon request.
How do I pay my rental balance?
We accept payment through Zelle, Venmo, HoneyBook, Cash, or Check. $100 non-refundable deposit is due at time of booking to reserve the items and date for your event.
How does the rental rate work?
Rental rates are based on pick up the day prior to the event, and drop off the day after. If your event is on the weekend, there is no additional charge to pick up Friday or Saturday, and drop off will be scheduled for Monday. Any special arrangements can be made prior to booking if a longer rental period is needed.
How far in advance should I book?
All items are first come first serve, so we recommend booking as soon as you know your event date and what items you need.
Do you have a brick & mortar show room?
We have a show room where most of our decor is displayed. Please contact us to schedule an appointment.